ATTENTION: We have updated our salon policy. Please read carefully.
For safety reasons and insurance purposes, and to ensure the relaxation and experience of all guests, no child under the age of 13 may accompany you to your appointment without an additional parent or carer present. We love children, and we hope you understand, we cannot assure their safety in the salon. As a courtesy to our lash stylists and other clients, we require at least 24 hours notice should you need to cancel or rearrange an appointment. This can be done by text or email. Should you cancel or reschedule within the 24 hour prior, your deposit will not be refunded with no exception. *Clients who provide less than 24 hours notice are welcome to send someone else in their place.
Late arrivals: Please keep in mind that arriving late for a service may require us to shorten the length of the treatment, with full charges applied, so as not to inconvenience other guests. We regret that late arrivals will not receive extension of scheduled appointments.
Lastly, please note all deposits are non-refundable however if a cancellation is made or clients need to reschedule, we are able transfer the deposit to a new booking.
Refill Policy: Brisbane Lashes does not refill/infill on other salons work. If you have lashes from another salon, you must book in for a removal and new full set.
*If you are a returning client: You must book in your refill within 3 weeks of your last appointment with us AND have 50% of your extensions remaining. If it has been longer than 4 weeks, you will need to book in for a new full set of extensions.
No Show Policy: *Full payment is required for "no-show" or missed appointments.